Accessibility Statement

Last Updated: June 12, 2026
West Rock Wake Park LLC d/b/a West Rock Wake Park (“West Rock,” “we,” “us,” or “our”) is committed to making our website, booking information, waiver materials, policies, and guest communications reasonably accessible to all guests, including people with disabilities.
  1. Our Accessibility Goal
    West Rock aims to provide a user-friendly digital experience and uses recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG), as a reference where reasonably achievable. We understand that accessibility is an ongoing effort and will continue working to improve our website and digital content over time.
  2. Digital Content Covered
    This Accessibility Statement applies to West Rock digital content that we control, including our website pages, policy pages, booking information, event information, waiver links, basic guest communications, and other online content made available by West Rock.
  3. Third-Party Platforms
    West Rock may use third-party platforms for booking, waivers, payments, point-of-sale transactions, email, SMS, analytics, advertising, social media, merchandise, events, and other services. These platforms may include VenueSumo, Square POS, MailChimp, Klaviyo, and comparable service providers.
    While West Rock does not control every part of those third-party platforms, we encourage our vendors and service providers to support accessible user experiences.
  4. Need Help Accessing Information?
    If you have difficulty accessing any part of our website, booking flow, waiver materials, policy information, event information, or digital communications, please contact us. We will make reasonable efforts to provide the information or assistance you need in an alternative format or through an alternative method.
  5. Contact Us
    For accessibility questions, feedback, or assistance, please contact:
    West Rock Wake Park
    1420 S. Pierpont Avenue
    Rockford, IL 61102
    Email: info@westrockwakepark.com
    Phone: 815-596-9025
    When contacting us, please describe the accessibility issue, the page or material involved, the assistive technology or device you are using if relevant, and the best way to reach you. This will help us respond more effectively.
  6. Ongoing Improvements
    West Rock may update this Accessibility Statement from time to time as our website, booking systems, vendor platforms, and accessibility practices evolve. The updated version will be posted with a revised “Last Updated” date.