FAQs

IS WEST ROCK A GOOD PLACE FOR BEGINNERS?

There is truly no better way to learn how to wakeboard than on a System 2.0 at West Rock. We have become accustomed to saying, “Unless you give up, you are going to get up”. Without the turbulence from a boat wake, the upward pull of the cable, and a trained coach inches away you are surely going to have a great time learning. Each session at West Rock comes with basic instruction so if you would like private coaching please book a private session.

WHY WAKEBOARDING?

Because we’re sooooo extreme! Ha, not really.

1) Due to the surface area of wakeboards it is the easiest version of “waterskiing” to teach at very slow and safe speeds.

2) When a rider falls they don’t have to deal with retrieving skis, which is a common occurrence behind the boat.
3) There is virtually unlimited potential for progression. Unless you give up you will find success at West Rock and be on your way to learning new skills in a hurry.

WHAT IS A SYSTEM 2.0?

A System 2.0 is a two tower cable system designed and manufactured by Sesitec. This portable cable system allows for wake boarding, waterskiing, and kneeboarding without a boat. Operated by a remote control, a system 2.0 pulls riders continuously back and forth in a straight line. Once riders learn how to navigate the corners at each end they are able to ride continuously back and forth. If a rider falls, our trained operators will simply “drive” the traditional waterski handle back to the rider, promptly getting the rider back up on the water. Our towers are 700 feet apart, so once riders are capable of navigating the turns they can ride a mile in a hurry.

SYSTEM 2.0 vs. FULL SIZED CABLE

We love both cable systems and plan on expanding to a Full Sized Cable (FSC) in the near future (SUMMER 2017). However, despite each system providing a similar upward pull from the cable, each has its advantages and disadvantages. System 2.0’s allow one rider at a time, whereas FSC’s allow for multiple riders at the same time riding in a circle around the lake. System 2.0’s provide private riding with NO need to swim and walk back to the starting dock upon a fall, therefore maximizing each riders time and energy to progress very quickly. FSC cables allow for more of a continuous ride and are more accessible to larger groups. We will always have at least one System 2.0 at our cable park because there is NO easier and safer way to learn to ride.

DO I NEED A RESERVATION?

A long line doesn’t always equate to a good business. We want to maximize your value and time on the water to progress so please book a reservation prior to your visit by clicking “book now”. Each 2 hour session allows up to 4 riders to share each cable system. Depending on the day you might be riding by yourself or with up to 3 other riders so please consider how much water time you want.

PRIVATE RENTALS?

Please call or email to book a private session. We would love to hear about your group and determine the best way to maximize your time on the water.

WHAT ABOUT ADVANCED RIDERS?

We have developed our park with all riding levels in mind. Many staff at West Rock have grown up in the sport and care deeply about its future growth, health and impact on the community. Because of this, we been very intentional about the features we have and how they are laid out in the park. Additionally, we have purchased features from the top manufacturer in the world called UNIT Park Tech, and have partnered with a Rockford company (AGI) to also build features to keep your experience fresh each season at West Rock.

WHAT IS THE MINIMUM AGE?

We require children to be at least 7 years of age. Our oldest customer was 78! If you’ve ever water-skied at any point in your life, please come and see us!

MUST I WEAR A LIFE VEST AND HELMET?

While cable wake boarding is very safe, we require every rider to wear the proper safety equipment (Coast guard approved CGA jacket & helmet). Remember if you don’t have it, we do! There is NO charge for life jackets and helmets at West Rock.

DO I NEED TO SIGN A WAIVER?

All riders must sign a waiver, but only need to do so once per season. Please save time at the park by doing so on our website at the link to our smartwaiver. Parents must sign for children under the age of 18.

DO YOU HAVE ANY RENTALS?

Yes, we have everything you need for a great day on the water! Basic gear is always included in your cable pass (helmets and life jackets). As you progress and want to ride features we do charge for “slider boards”. They are a premium board made by some of the best companies in the world. We make every effort to buy from companies that manufacture in the US. We also carry wake skates if you have a background in skateboarding. If the weather/water is chilly we have a full selection of wetsuits available for rent from O’Neill. If wakeboarding is not your speed we also have stand up paddle boards (SUPs) available too.

DO YOU SELL EQUIPMENT?

YES! At this point we do not have a walk through pro shop, but carry some of the best brands in the business. If you need a new wakeboard, wetsuit, life jacket, stand up paddle board, or helmet please contact us! Don’t hesitate to ask about lightly used gear as well. We want to keep people on the water as affordably as possible.

MAY I BRING MY OWN EQUIPMENT?

Please do! However, we do have a few restrictions. Unless you’re being paid to wakeboard please wear a coast guard jacket, and even if your name is on your board you should probably still wear a CGA vest. Additionally, if you plan on riding features you must use a board designed for that use. Older foam constructed boards with large molded fins are not allowed on the UNIT features.

WHAT ARE YOUR HOURS?

Please stay in touch on facebook, instagram, and twitter to hear about hour changes or closures due to weather or maintenance. Typical hours are: weekends in May, 7 days a week June to Aug, long weekends in September, and October is weather permitting.

DO YOU HAVE A SEASON PASS?

Until we expand to a full cable we will not have a season pass due to limited space. However, it is our hope to be one the most affordable cable parks in the country so we have a very generous loyalty program that allows you to earn free sessions in a hurry.

CANCELLATION POLICY

We do not pre charge for a bookings. Our hope is to be gracious and understanding but also do not want to turn other customers away if you are not going to show up. Please give us at least 24 hours notice for a cancelled booking. If you need to cancel please clink the link provided in your confirmation email rather than calling in. If a customer is a repeated no-show we reserve the right to pre charge for sessions. In the event of weather or a mechanical issue we make every effort to notify our customers ASAP. Please stay in touch on social media and call if you have any concern about your booking because of weather

ANYTHING ELSE?

Give us a call or better yet, stop by and chat!